Privacy Policy

Effective Date: [Insert Date]

Allen Physicians PLLC (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, protect, and handle your personal information when you visit our website https://balancedperformance.online/book or communicate with us.

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1. What Information We Collect

We may collect the following types of personal information:

• Full Name
• Email Address
• Phone Number
• Mailing Address
• Date of Birth
• Health-related information voluntarily submitted through forms
• Appointment booking information
• IP address and browser/device information
• Communication preferences

Information is collected when you fill out forms, book appointments, opt-in to SMS messaging, call our office, or otherwise interact with our website.

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2. How We Use Your Information

We use collected information to:

• Schedule and manage appointments
• Provide healthcare services
• Respond to inquiries and support requests
• Send appointment confirmations and reminders
• Send SMS communications when consent is provided
• Improve website functionality and user experience
• Maintain compliance with legal and regulatory obligations

We do not use your personal information for unrelated marketing purposes without your consent.

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3. SMS Opt-In Details

By providing your phone number through our website or forms, you may opt-in to receive SMS messages from Allen Physicians PLLC. These messages may include:

• Appointment confirmations and reminders
• Follow-up communications
• Important account or service updates

SMS consent is obtained through explicit opt-in checkboxes on our forms. Consent is not a condition of receiving medical services.

You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us directly at (919) 925-3439.

Message and data rates may apply. Message frequency may vary.

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4. Cookies & Tracking Practices

Our website may use cookies and tracking technologies, including but not limited to:

• Browser cookies
• Google Analytics
• Website performance tracking tools

These technologies help us analyze website traffic, improve functionality, and enhance user experience. You may disable cookies through your browser settings; however, some features of the site may not function properly.

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5. Data Security and Handling

We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

While we take reasonable precautions, no electronic transmission or storage method is 100% secure. We strive to use commercially acceptable means to protect your data.

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6. User Rights

You have the right to:

• Request access to your personal information
• Request correction of inaccurate data
• Request deletion of your data, where legally permissible
• Withdraw SMS consent at any time

To exercise your rights, please contact us using the information below.

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7. Mobile Information Sharing Statement

We do not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.

Mobile information is used solely for the purpose of delivering the services and communications requested by the user.

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